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Last Updated: 24 May 2018
This Privacy Notice describes World Spa Awards ("we", "us", or "our") policies and practices regarding its collection and use of your personal data, and sets forth your privacy rights. It also describes your choices regarding use, access, correction and deletion of your personal information. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.
We collect personal information about our voters (users), subscribers, nominees, event attendees, media contacts and other customers. We use this information to provide goods and services. We do not sell personal information to anyone and only share it with third parties you consent to or who are facilitating the delivery of our services.
To avoid fraudulent votes we do require that users register before voting. When you register as a user to vote, we collect information about you including (but not limited to) your name, your country location and your email address. An email will be sent to you to verify your email address and activate your account. Unverified accounts will receive a reminder email before being deleted.
If you work in the spa industry you may upgrade your account to Industry Status by providing your employer's name and website, your job title and industry classification. If you work for one of our nominees, we may contact you about your nomination.
We collect your IP address during registration and voting which we use for detecting and combating fraudulent voting.
We process your personal information to provide you with a user account with which you can vote.
Users may edit their profile at any time to change, add, or remove personal information.
When you subscribe to our Newsletter mailing list we collect your name, email address, country and IP address and for our Media mailing list we ask you to supply contact information about who you represent. We require double opt-in to subscribe to our mailing lists and will send you an email with a link to verify your email address.
We use this information to send you the content you have subscribed to. You may unsubscribe at any time using the unsubscribe link at the bottom of every email or sending us a request to unsubscribe to [email protected].
We collect information from you when you submit an entry or contact us about your nomination. With a few exceptions, this information is limited to the kinds of information that can be found on a business card: first name, last name, employer name, work address, job title, work email and work phone numbers.
We use this information to process entries or orders and to notify you about your nomination.
We host award ceremonies. If you attend one of our events, we will collect your name and contact information, which we will store in our database and use to provide you with your ticket and services associated with the event.
We keep a record of your participation in our events.
Attendees may have photos and videos taken at the event which will be posted on the worldspaawards.com website. Videos are hosted by YouTube.
Some of our events are sponsored. We may provide an attendee list to sponsors and/or co-sponsors of our events. Your email address is not included. If you do not wish to have your information included in an attendee list you may contact us directly at [email protected].
If you correspond with us by email, the postal service, or other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry; to notify you of your nominations; or to keep a record of your complaint, request, and the like. As always, if you wish to have us "erase" your personal information or otherwise refrain from communicating with you, please contact us at [email protected].
Note: if you ask us not to contact you by email at a certain email address, we will retain a copy of that email address on its "master do not send" list in order to comply with your no-contact request.
You may choose to purchase goods or services from us using a payment card. Typically, payment card information is provided directly by users, via our website, into the payment processing service to which we subscribe. Or users will be directed to make payment via our payment processing service's website. We do not process or store card information.
We may receive personal information about individuals from third parties. This may happen if your employer or someone from your company provides your contact details as:
We may source personal information about individuals from your company website or by contacting your company. This may happen if your company is a nominee and we require a new contact at your company.
You can use our website without registering and much of the information on our website is available to non-users, however, to vote you will need to register.
Registered users may login and update the information available under My Account. For other information or other contacts, you may change your personal information at any time by emailing [email protected] and describing the changes you would like to make.
Cookies are pieces of data that a Web site transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, e-mail response and tracking.
The personal information we collect from you is stored in one or more databases hosted by third party web hosting services located in the EU. These third parties do not use or have access to your personal information for any purpose other than storage and retrieval.
We do not otherwise reveal your personal data to third-parties for their independent use unless: (1) you request or authorise it; (2) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; or (5) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our users and Site visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers and/or other third parties for marketing or promotional purposes.
The European Union's General Data Protection Regulation and other countries' privacy laws provide certain rights for data subjects. A good explanation of them (in English) is available on the website of the United Kingdom's Information Commissioner's Office.
This Privacy Notice is intended to provide you with information about what personal data we collect about you and how it is used. If you have any questions, please contact us at [email protected].
If you wish to confirm that we are processing your personal data, or to have access to the personal data we may have about you, please contact us at [email protected].
You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside our company might have received the data from us; what the source of the information was (if you didn't provide it directly to us); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by us if it is inaccurate. You may request that we erase that data or cease processing it, subject to certain exceptions. You may also request that we cease using your data for direct marketing purposes. In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data. When technically feasible, we will—at your request—provide your personal data to you or transmit it directly to another controller.
Reasonable access to your personal data will be provided at no cost to our users, subscribers, customers and others upon request made to us at [email protected]. If access cannot be provided within a reasonable time frame, we will provide you with a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
Our Site contains links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
We have implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your personal data is stored on our servers, hosted by third party web hosting services located in the EU. We retain data for the duration of the customer's or member's business relationship with us. If you no longer want us to use your information to provide services to you, you can withdraw your consent or request that we erase your information by contacting [email protected]. Please note that if you request erasure of your information, we may retain some of your information as necessary for our legitimate business interests, such as fraud detection and prevention, and to comply with our legal obligations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).
Our services are not intended for and may not be used by minors. "Minors" are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). We do not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal information from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact [email protected].
World Media and Events Limited
85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
+44 (0) 20 7925 0000